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Customer Satisfaction, Franchisee Satisfaction High

Christian Brothers customer satisfaction and franchisee satisfaction earn high marks

A Christian Brothers employee helps a guest into the Courtesy Shuttle, which is one of many reasons for high Christian Brothers customer satisfaction

We believe in customer satisfaction in all we do. We’re very proud and blessed to have amazing franchisees and an excellent Christian Brothers customer satisfaction record.

We work hard to earn the loyalty and respect of our customers, which is why we ask them to rate their experience and let us know how we’re doing. The results of those responses help us and our franchisees understand why customers like them and where they have room to improve.

Here’s a look at how customers rates our service in 2014:

Feature Reviews Trend Opinion
Reliability 3923 4% 94.75%
Integrity 3203 0% 93.85%
Courtesy 2743 6% 92.27%
Efficiency 2269 10% 94.67%
Staff 2085 2% 85.37%
Professionalism 1994 3% 95.34%
Schedule 1261 11% 83.82%
Knowledge 1213 15% 92.83%
Cleanliness 898 7% 93.88%
Communication 649 5% 81.20%
Lobby 290 5% 93.79%
Consistency 258 14% 91.47%
Convenience 215 25% 83.26%
Advice 121 25% 81.82%

As a franchise company, we’re also deeply committed to franchisee satisfaction. The level of training, support and quality care we provide for franchisees is a direct reflection upon our commitment to our values. For four consecutive years, Christian Brothers Automotive has been ranked among the Top 50 franchises for franchisee satisfaction by Franchise Business Review.

Here’s a look at our overall franchisee satisfaction, in which Franchise Business Review invited franchisees to rate us on a 1 to 5 scale. We use these anonymous survey results to guide improvements to our system.

Chart showing Christian Brothers franchisee satisfaction reaching 4.2 on a scale of 5

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